Co-Managed IT Services

 Supplemental IT Support

Make your internal IT team stronger with our expert backing and resources

Common Internal IT Challenges

  • "Basic tasks pull us away from important work"
  • "Staff absences slow down our response times"
  • "We spend all day fixing problems instead of preventing them"
  • "Picking the right new systems takes too much research"
  • "Our team needs more growth and training chances"
  • "Finding good IT staff is getting harder"

Why Add Outside Support? Running modern business systems - from security to software to remote access - while maintaining 24/7 support and staying current with new tech puts heavy demands on IT teams.

Our supplemental IT service works alongside your staff, adding skills and support where needed. We build lasting relationships and help your team meet their goals, letting them focus on moving your business forward.

We offer both supplemental support and complete IT management. Learn about full service: Complete IT Management

Six Key Benefits

  1. Fill Skill Gaps Get specialized knowledge when you need it without expanding staff.
  2. Better Backend Systems
    Build stronger processes through shared expertise and backup staff.
  3. Reduce Staff Stress Move routine work like 24/7 support off your team's plate.
  4. Stay Flexible Build an IT model that fits your team's strengths and needs.
  5. Skip the Hiring Rush Help your current team do more without competing for new hires.
  6. Add Expert Guidance Get help with tech planning, budgets, and pressing projects.

Business Sectors We Support

We focus on each industry's specific IT needs while maintaining high standards across all services. Our proven methods help any organization work better through technology.

See Industry Details:

  • Construction & Engineering
  • Legal Services
  • Government
  • Financial/Insurance
  • Healthcare
  • Manufacturing

Why Choose The Scarlett Group?

  • 17+ years serving clients
  • 40+ certified professionals
  • 15K+ support cases solved yearly
  • 96% client satisfaction
  • 15 minute response time
  • 80% same-day fixes
  • 24/7 system monitoring
  • 100% US-based support

Questions About Supplemental IT Support

How does supplemental IT work? We combine your internal team's knowledge with our broader technical resources. This helps your staff work more efficiently while accessing expert support.

When does supplemental IT make sense? Consider this option when:

  • Your IT needs review and improvement
  • Growth demands more IT support but new hires aren't practical
  • Basic maintenance pulls staff from important projects
  • Your team needs specific technical skills

What problems might come up? Issues occur when roles and methods aren't clear from the start. We prevent this through clear planning, defined responsibilities, and open communication between teams.

Common Questions

What size company can you support? Best results start at 10 workstations.

Which systems do you manage? Computers, servers, phones, networks, Microsoft 365, cloud services, security tools, and related systems.

Is there a setup cost? Yes - one month's fee covers system documentation and process creation.

Do you guarantee response times? Yes - we measure every service aspect and share those numbers openly.

Are there long-term contracts? No. We work month-to-month based on performance and trust. No cancellation fees.

Will I have a main contact? Yes. You get an account manager plus our full technical team.

Do you track our equipment? Yes. We maintain current records with real-time access.

How long to start service? Two weeks, with a project manager guiding the process.

How do you keep systems current? Our certified staff regularly reviews and updates your technology to match business needs.

Technology Partners [Partner logos]

Start Working Better Together

We build supplemental IT support around your needs. Talk with an expert about helping your IT team succeed.

Schedule a Meeting

Let's Begin:

  1. Book a call using the button below
  2. A Scarlett specialist will contact you
  3. We'll review your team's needs and goals
  4. We'll create a clear support plan
  5. Start improving your IT operations

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