Managed IT Services

For Growing Companies Looking to Get More from Their Technology

At The Scarlett Group, we provide expert IT management and cybersecurity that lets you focus on what matters - running your business.

Schedule a Meeting News & Analysis from The Scarlett Group

What Brings Business Leaders to Us?

"We need specialized IT knowledge but can't staff an entire department"

"Our security risks and compliance needs are getting harder to handle"

"Our IT team wants expert backup and advanced training"

"Technology problems are affecting our staff retention"

"We want to make better use of cloud systems"

"Our business is growing faster than our IT can keep up"

Building Better Business with IT Excellence

We maintain your systems in optimal condition through proven processes, whether on-site or cloud-based, day and night. Our approach combines careful preventive work with rapid response times and practical answers for your staff.

By developing strong client relationships over time, we build a clear picture of how your business operates and find practical ways technology can improve it.

We aim to strengthen your infrastructure, build reliability, reduce costs, and exceed your previous IT experiences.

We offer both complete IT management and collaborative support alongside your current team. Find out about working together:

Supplemental IT Services

The Advantages of Partnership

Quick Access = Higher Output, Lower Expense
When staff wait on support lines, work stops. Our 15-minute response standard keeps your team moving. We staff based on real performance data, so we always have enough certified professionals ready to help.

Expert Solutions = Minimal Downtime
Our certified professionals solve complex problems fast. Our engineering team holds over 175 certifications across Microsoft, Cisco, VMware, Citrix, and other major platforms.

Clear Records = Smooth Service
Good records make great service. Each client has a principal engineer who maintains system details and briefs our team. You'll work with professionals who know your network, without repeating yourself.

Open Communication = Full Insight
Rest assured your IT runs smoothly. We provide network analysis and review meetings quarterly or as needed. You'll see proof of system health, freeing you to run your business.

Strong Backups = Real Protection
Every business needs secure data backups. We create proven processes, add monitoring, and check manually to confirm your data stays safe and recoverable.

Personal Contact = Better Care
Each client works with one account manager who oversees their needs. In IT, having one person in charge makes a difference. Our client satisfaction stays above 95%.

Proven Partners = Smart Choices
As IT experts, we know when other specialists can help. We work with proven partners who meet our standards. When you need something beyond our services, we help you choose well.

Full Support = No Confusion
Many clients tell us other providers avoid responsibility. We take charge. If another vendor needs to help, we contact them. We handle it - we don't pass it off. We stay with you until it's fixed.

Strong Team = Great Results
Our staff feel valued, see paths for growth, and know their work matters. The Scarlett Group builds lasting relationships through professional service and proven results.

What Our IT Management Plans Cover

COVERED SERVICES
Our full IT management includes essential software and comprehensive support. See Details

Core Software Package

Company service portal
System monitoring tools
Direct support line (25+ users)
Self-service password resets (per-user plans)
MS Office training resources (per-user plans)

Standard Services

Non-stop system monitoring
Windows updates management
Update testing protocols
Windows feature upgrades (with Intune)
Server maintenance scheduling
Process automation scripts
System admin tools setup
Network device restore after repairs
Computer restore after repairs (Windows/Intune)
New computer setup (Windows/Intune)
Standard support requests
Regular system changes
On-site work (as determined)
Performance reports and analysis
Equipment warranty tracking
Hardware cost planning
Technology recommendations

Add-On Options

Extra technical hours
Advanced MS Office training
Extra system monitoring
Database oversight
Equipment storage
Phone management
Printer oversight
Network service tracking
Custom reporting
Staff certification checks

NOT COVERED
Our project team handles these services separately. See Details

Software version updates
Security audit fixes
Server pack installations
General system rebuilds
Equipment fixes
Hardware updates
Equipment moving
Program changes
New system setups

Common Examples

Power backup replacement
Printer supply changes
External drive replacement

Service Response Standards

We respond to every issue based on four priority levels and strict time commitments.

Complete Response Timeline Priority | First Contact | Action Plan | Issue Fixed P1 | 15 min | 2 hrs | 4 hrs P2 | 1 hr | 4 hrs | 8 hrs P3 | 4 hrs | 8 hrs | 48 hrs P4 | 24 hrs | 48 hrs | 96 hrs

Each issue receives a clear action plan, followed by hands-on work until resolved. The table shows our standard timelines for planning and completion.

Industries We Support

With broad technical expertise and careful attention to each industry's needs, The Scarlett Group offers proven IT management for:

Construction & Engineering
Legal Services
Healthcare
Financial Services
Government
Manufacturing

More Industry Details

Client Comments - Real Results Matter

Robert M. Construction Inc. Sept 2024 "Professional team that responds fast and solves problems right the first time."

Sarah K. Medical Practice Sept 2024 "Fixed our compliance issues and simplified our IT systems. Excellent service."

Michael B. Law Partners LLC Sept 2024 "Reliable support that knows our business needs. Makes technology work for us."

Common Questions

What size company can you support? Best results start at 10 workstations.

Which systems do you manage? Computers, servers, phones, networks, Microsoft 365, cloud services, security tools, and related systems.

Do you guarantee response times? Yes - we measure every service aspect and share those numbers openly.

Are there long-term contracts? No. We work month-to-month based on performance and trust. No cancellation fees.

Will I have a main contact? Yes. You get an account manager plus our full technical team.

Do you track our equipment? Yes. We maintain current records with real-time access.

How long to start service? Two weeks, with a project manager guiding the process.

How do you keep systems current? Our certified staff regularly reviews and updates your technology to match business needs.

Technology Partners [Logos]

Ready for Better IT Support? Talk with an expert about improving your business technology.

Schedule a Meeting

Let's Meet About Your IT Needs

Book a call using the button below. A Scarlett Group professional will reach out to schedule your consultation.

We'll learn about your business challenges.

After we review your systems and methods, we'll present a clear action plan.

Our team starts working for you.

You'll get complete details about getting started, then we begin improving your technology.

[Schedule Now]

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